The Hero Backstory
Hero was founded on a single guiding principle: cybersecurity is the most important part of IT management and cannot be overlooked. While other IT services like helpdesk support and cloud solutions can vary in importance from client to client, cybersecurity is a non-negotiable.
Our ultimate goal is to develop a culture of cybersecurity at our clients' businesses that is so integrated to their systems and staff that defending company data is second-nature. We believe your cybersecurity should be so seamless that you forget about it altogether.
we'll keep your data safe
Meet Your Cybersecurity Experts
We're proud to have built a team of cybersecurity professionals that leverage both technical expertise and years of experience to the benefit of our clients. Nothing makes us prouder than the many security-incident-free years we've achieved for the businesses we work with.
Freddy Hampton
Director of Services & Support
Sophie Mejia
Regional Vice President
jimmie vaughan
General Manager
michael harrel
Director of Services & Support
lydia cox
Marketing Manager
rafael mccall
Virtual IT Director
roderick alvarez
Client Services Manager
dominick newman
Senior Solutions Consultant
rebekah reyes
Engineer
Why Our Clients Trust Us With Their Cybersecurity
We Stay Out Of The Way
Outside of our review meetings (your choice of monthly, quarterly or annual intervals), we don't bother you with the nitty-gritty details of cybersecurity management. Our team works diligently in the background to keep your business secure and productive.
We Only Do What Is Necessary
Our goal is to ensure you're secure, not sell you the latest cybersecurity gimmicks you don't really need. If your business' security needs can be met by our range of standard solutions and best practices, then we won't bother complicating the process any further.
We Speak Your Language
We don't bother using cybersecurity jargon or technical language when we need to talk to you about IT. We speak in clear terms in the context of how it affects you, your staff and your business, ensuring you know what you need to know.
We’re Always Here To Help
Although our goal is to ensure you never face a cybersecurity incident, that doesn't mean we're hard to get a hold of. Whether you have a simple question about your IT or want to start a longer conversation, our team is always here when you need to get in touch.
We Work Proactively
Proper cybersecurity requires active management and careful attention to your business' daily operations. Our team monitors and maintains your systems to minimize the risk of any cybersecurity-related incidents, and responds immediately when necessary.
Services Beyond Cybersecurity
While cybersecurity is the foundation and focus of your IT services, that doesn't mean we're a one-trick-pony. We can assist with a range of other IT solutions and IT projects, and advise on any questions you may have about business technology—all you have to do is ask.
Headquarters
233 South Wacker Drive
Chicago, IL 60606